Arrive Golf — Booking Conditions (Terms of Service)

Seller-of-travel registrations (placeholders — populate each number upon registration; do not publish before the corresponding registration issues):

• California Seller of Travel — [CST 2XXXXXX-XX pending] (registration as a seller of travel does not constitute approval by the State of California)
• Florida Seller of Travel — [FL ST-XXXXX pending]
• Washington Seller of Travel — [WA UBI/SOT pending]
• Hawaii Travel Agency — [HI TAR-XXXX pending]

The point-of-sale disclosures certain states require (for example, California Bus. & Prof. Code §17550.13 items) are delivered at checkout, before payment, per the state disclosure playbook — they are intentionally not restated in full in this document. [COUNSEL — cross-ref ws0 #58: the checkout `seller_of_travel` disclosure is currently gated by a per-trip flag; CA/WA/HI duties attach by the buyer's state and FL's registration statement must appear on all contracts, advertisements, and travel documents once registered — confirm activation is global-on-registration, not per-trip. See also [COUNSEL #10]: Massachusetts (940 CMR 15.00) and New York (GBL Art. 10-A) impose disclosure and refund duties on remote sellers with no registration — confirm this document and the checkout disclosures satisfy both.]

### The short version *A courtesy summary in plain English. It is not part of the contract and does not change it — the numbered sections below govern.*

You reserve your own spot with a deposit; the balance is due before the trip on the date shown at checkout, and if you opt in we charge your saved card automatically — with reminders first, and never a late fee. Cancel 90 or more days before departure and your cash payments come back in full. Cancel 60–89 days out and choose: half your cash back, or all of it as trip credit. Inside 60 days, your cash payments become trip credit. (Any trip credit you had applied simply returns to your account on its original terms — it never converts to cash.) Can't make it? Send another golfer in your place, free, until 30 days out. We arrange the land experience only — flights are yours to book. Travel insurance isn't included and is strongly recommended, early. A separate signed waiver is required to travel. And if a named storm — or anything on our end — disrupts the trip, you choose a full refund or a full rebooking.

1. Who we are, and what these Booking Conditions cover

1.1 The parties. These booking conditions (the "Terms" or "Booking Conditions") are a contract between Arrive Golf, LLC, a Connecticut limited liability company with its principal office at 1 Southbridge, Cromwell, CT 06416 ("Arrive Golf," "we," "us"), and you, the person who books or registers for a trip ("you," a "Traveler"). A Traveler who plays golf is a "Golfer"; a Traveler on the non-golf track is a "Companion."

1.2 What we sell — the land package only. Arrive Golf plans, arranges, and coordinates group golf trips to the Dominican Republic (a "Trip"). Your booking covers the land package described on your Trip's itinerary page and booking confirmation — accommodations, golf arrangements, in-destination ground transportation, and the planned dining, excursion, and concierge services listed for your Trip (together, the "Included Services"). Only what is listed for your Trip is included.

1.3 We do not sell flights. Arrive Golf does not sell, arrange, or charter air transportation. Travelers book and pay for their own flights directly with an airline or agent of their choice, and are responsible for their own air travel, including schedule changes, delays, and cancellations. Section 8.5 explains how flight disruptions interact with your Trip. [COUNSEL #12 — confirm this air-exclusion wording and its effect on seller-of-travel classification in each registration state.]

1.4 Related documents. Three documents work alongside these Terms: - Your Trip itinerary and booking confirmation, which describe the Included Services and dates for your specific Trip and form part of this contract; - The Release of Liability, Waiver of Claims & Assumption of Risk (the "Waiver") — a separate instrument each Traveler signs individually; it is a condition of participation and is incorporated by reference (Section 10); and - Our Privacy Policy, which describes how we handle personal information. It is referenced here for convenience; it is a separate document.

1.5 Our role with suppliers. The resorts, golf courses, restaurants, ground transport operators, excursion and boat operators, and other providers who deliver the Included Services (the "Suppliers") are independent businesses. We arrange their services; we do not own or operate them. Section 11 explains what that means.

2. Eligibility

2.1 Adults only — 18+. Trips are for adults. You must be at least 18 years old to create an account, book, register onto a Trip, or travel with us. At checkout you will be asked to attest that you are 18 or older (Section 3.4); we may request proof of age and may cancel, without liability, any booking made by or for a person under 18.

2.2 Your account and accuracy. You are responsible for your account, for keeping your login credentials confidential, and for the accuracy and completeness of the information you provide when registering and at any time before travel. Each adult books and accepts for himself or herself — one Traveler cannot accept these Terms, the attestations, or the Waiver on another adult's behalf.

2.3 Capacity to contract. By booking you confirm you have the legal capacity to enter this contract and that you will use the platform only for booking genuine travel for yourself (and, where the flow provides for it, submitting information about your own Companion with their participation and consent).

3. Booking, attestations & group mechanics

3.1 Group Trips and Access Codes. Trips are built around a group — typically organized by a "Group Leader" (often a golf professional) — and each group Trip has a private "Access Code." You register onto a Trip using the Access Code shared with you by your Group Leader. Keep the code within your intended group: you are responsible for how you share it, and we may deactivate or regenerate a code that circulates beyond the group. A Group Leader organizes the group; a Group Leader is not our agent and is not authorized to accept these Terms, make attestations, or sign the Waiver for any other adult.

3.2 Capacity and holds. Trips have limited capacity, filled in the order bookings are completed. During checkout your spot may be held for a limited period shown on screen; a hold is a courtesy, not a confirmed booking.

3.3 When your booking is confirmed. Your "Booking" is confirmed when (a) you complete checkout, including the attestations in Section 3.4, and (b) your Deposit (Section 4.2) is received. We will send a booking confirmation by email.

3.4 The checkout attestation gate — and what we record. Before you can pay, you will be asked to affirm the following versioned statements at checkout: - in a single required agreement you check to continue: that you accept these Terms (this document, by version), that you are 18 or older, and the travel insurance acknowledgment (Section 9); - the payment authorization (Section 4), which you give by clicking to continue to secure payment — it covers your Deposit and, if you opt in, the scheduled Balance charge; and - where required for your Trip or your state, the seller-of-travel disclosure acknowledgment, which you check separately.

Two optional choices are also offered at checkout, and declining either does not affect your ability to book or travel: an automatic-payment opt-in (Section 4.3–4.4), and a photo & media release (Section 12).

Even though several of the required statements are grouped under one agreement you check, each statement is recorded as its own consent: for each one you accept, we record the statement's subject and version, the exact text presented (anchored by a cryptographic content hash), the date and time, and technical session details (such as IP address and browser information). We retain these records as evidence of your consent and may produce them to payment networks, card issuers, arbitrators, or courts if a Booking or charge is disputed. [COUNSEL #35 — confirm the checkbox-attestation clickwrap architecture (a single combined required agreement grouping the Terms, age, and insurance statements as three discrete hashed evidence records, plus the click-to-continue payment authorization and the optional opt-ins) needs no change, and whether an up-front dispute-resolution notice should appear above the assent point if arbitration is adopted in Section 14.]

3.5 Pricing accuracy. Trips are priced per Traveler, quoted before you book, and confirmed at checkout. All prices are stated and charged in U.S. dollars. Prices are determined and verified on our servers at the time of booking; in the event of an obvious pricing error we will contact you before proceeding, and you may cancel for a full refund if you do not wish to proceed at the corrected price.

3.6 Conduct. We curate small groups, and one person's conduct affects everyone's trip. You agree to act lawfully and respectfully toward fellow Travelers, our staff and concierges, and Supplier personnel, and to follow the rules of the resorts, courses, and venues we visit. We may decline, suspend, or end a Traveler's participation for conduct that endangers any person or seriously disrupts the Trip; where participation is ended for such conduct, amounts paid are treated under Section 6 as of the date of removal, and any costs of early departure are yours. Nothing in this section limits remedies otherwise available to you or to us.

4. Pricing & payment schedule

4.1 The structure: deposit now, balance later, each Traveler pays individually. Every Traveler pays for his or her own spot through an individual, private payment link or checkout session — there is no shared group bill. Your Trip's price is split into a "Deposit" (the amount stated for your Trip at checkout, charged when you book) and the "Balance" (everything else, due by the "Balance Due Date" shown at checkout and in your account).

4.2 Deposit. Your Deposit is charged when you complete checkout. Your Booking is confirmed on receipt (Section 3.3). The Deposit's refundability is governed by Section 6 — it is not an extra fee, and it is fully refundable when you cancel 90 or more days before departure.

4.3 Balance — two ways to pay. - Autobill (optional). If you opt in at checkout, we securely save your payment card (via our payment processor) and automatically charge the Balance on the Balance Due Date, as authorized in Section 4.4. - Pay on your own. If you do not opt in — or your card declines — you can pay any time through the personal payment link in your account. Reminders are described in Section 5.

4.4 Stored-card and autobill authorization. If you opt in to autobill, you authorize Arrive Golf, LLC (merchant location: 1 Southbridge, Cromwell, CT 06416, USA) to store your payment card and to initiate the following merchant-initiated charge without further action by you:

We will not charge the stored card beyond this scope, after you have replaced or removed it, or after the Booking is canceled. [COUNSEL #18 — this section is drafted to the ROSCA standard (15 U.S.C. §8403: material terms disclosed before billing information is taken, express informed consent via the `payment_auth` attestation, and a simple stop mechanism) even though a fixed deposit-then-balance schedule for a specific trip is arguably not a "negative option"; confirm the characterization, and confirm Mastercard's stored-credential requirements are also met (Visa SCTF verified).] [FACTUAL NOTE (pending counsel review — factual correction 2026-07-04): Sections 4.3–4.4 describe the product as shipped 2026-07-03 — autobill is an OPTIONAL opt-in taken at checkout (subject `autobill_authorization`, v2026-07-03: "I authorize Arrive Golf to save my card and automatically charge my remaining trip balance on its due date. I can turn off automatic payment before then."), with the always-recorded `payment_auth` statement (v2026-07-03) disclosing deposit-now + balance-due + the reminder default + the optional automatic charge, and the golfer can turn autobill off in the account before the charge. No wording change needed to match the product; this note only records the verification.]

4.5 Merchant of record; statement descriptor. Arrive Golf, LLC is the merchant of record for every charge; Stripe, Inc. is our payment processor. Charges appear on your statement as [confirm exact Stripe statement descriptor at launch, e.g., "ARRIVE GOLF"]. [COUNSEL #38 — billing-descriptor disclosure.]

4.6 Server-side pricing. Prices and balances are computed and verified on our systems, not in your browser. The authoritative statement of what you owe or have paid is your account's booking record, and we will always show you the exact amount before or with any charge.

4.7 Optional extras ("pay now"). Your Trip may offer optional add-ons — for example, additional rounds, upgrades, excursions, or services ("Extras"). Extras are offered at a stated price, charged to your card only when you review and confirm the purchase, and then become part of your Booking. Extras are never added or charged automatically.

4.8 Trip credit at checkout. If you hold Arrive Golf trip credit (Section 6.4), it is applied at checkout as shown on screen, and reduces the cash you pay. Section 6.3 explains how credit is treated if a Booking it was applied to is later canceled.

4.9 Billing questions first — talk to us before disputing a charge. If you don't recognize or don't agree with a charge, contact us first through your account or the concierge team; we respond promptly and fix genuine errors without friction. You agree to give us that opportunity before initiating a chargeback. If a payment dispute is opened, we may submit the records described in Section 3.4 (attestations, versions, hashes, timestamps) and the Booking's payment history as evidence. [COUNSEL #38 — chargeback-cooperation clause scope.]

5. Grace period & payment failure

5.1 Our philosophy — reminders, never penalties. We treat a missed payment as a to-do, not an offense. There are no late fees, no interest, and no penalty charges — ever.

5.2 Reminders. We send email reminders on a schedule before the Balance Due Date, and continue reminding you after it if the Balance remains unpaid. If you opted in to autobill and a charge is declined, the decline has no immediate consequence: we simply retry (no more than once per day), keep you informed, and you can always pay through your personal payment link or update your card.

5.3 If the Balance stays unpaid. If the Balance remains unpaid well after the Balance Due Date despite reminders, a member of our team will contact you personally to find a path — an updated card, a different payment method, a substitution (Section 7), or a cancellation. An unpaid Balance as the Trip approaches may ultimately result in cancellation of the Booking, applied under Section 6 as of the cancellation date — but only after we have contacted you and given you a reasonable opportunity to resolve it. [COUNSEL — confirm the outer bound and remedy for persistent nonpayment; the product today applies no automatic forfeiture, and this section is drafted to match.]

5.4 Travel requires a settled Booking. We must receive the full Balance before departure for you to travel. If you believe you will not be able to pay by the Balance Due Date, contact us early — options are widest early.

6. Cancellations, refunds & trip credits

6.1 How to cancel; effective date. You may cancel your Booking at any time from your account or by contacting the concierge team. A cancellation is effective on the date we receive it. For the tiers below, days are counted as the number of whole calendar days between the effective date of cancellation and your Trip's scheduled departure date (partial days round down).

6.2 The tiers — what you receive when you cancel.

Each tier applies to the cash portion of what you paid; any trip credit you had applied to the Booking is restored to your account on its original terms and does not convert to cash (Section 6.3). Cash refunds are issued to the original payment method. We process refunds promptly after the cancellation is effective. [COUNSEL #10 — confirm the tier structure and refund timing against Massachusetts 940 CMR 15.00 refund duties and New York GBL Art. 10-A disclosure duties for the states we sell into.]

6.3 The cash-portion rule (when trip credit was applied to the Booking). If trip credit was applied to a Booking that is later canceled, the remedies in Section 6.2 are computed on the cash portion of what you paid: the percentage refund or credit applies to your cash payments, and the previously applied trip credit is restored to your account on its original terms. Credit never converts to cash by being applied to a Booking and canceling.

6.4 Trip credit. "Trip credit" is a dollar-denominated credit on your Arrive Golf account, personal to you, usable toward any future Arrive Golf Trip at checkout. Trip credit does not expire; the amount is shown in your account, and credit restored after a cancellation (Section 6.3) keeps its original terms. Trip credit carries no fees and no dormancy or inactivity charges, and is not redeemable or exchangeable for cash except where the law requires.

[COUNSEL #22 — trip-credit expiry (RESOLVED IN PRODUCT — option (a) implemented). The base text above now states the product as built today: trip credit never expires. This was implemented 2026-07-03 (migration 0264, `trip_credits.expires_at = 'infinity'`); `refunds.ts` carries no expiry constant and every remedy is issued as never-expiring credit (`creditNeverExpires: true`), and the public `/cancellation` page states credit "never expires." This adopts option (a) — no expiration nationwide — the option previously recommended, because a dated term is legally doubtful in key states: Connecticut CGS §42-460 flatly prohibits selling or issuing a gift certificate subject to an expiration date, with no exemptions (and prohibits dormancy fees), and California Civil Code §1749.5 likely reaches a cancellation-issued credit — it is a refund substitute, not an "awards, loyalty, or promotional" giveaway eligible for the §1749.5(e)(1) exemption, and the DOT airline-voucher precedent (April 2024 final rule: minimum 5-year validity, transferability expectations) plus the CARD Act analogy suggest travel credits get gift-card-style treatment. Counsel follow-up (please confirm): (1) confirm the never-expiry posture is fully compliant nationwide for the states we sell into and that no state requires additional disclosure of a non-expiring credit; (2) confirm the characterization of the credit (refund substitute vs. gift certificate/stored value) and the resulting escheat/unclaimed-property handling — CT escheat (CGS §3-66b, 3-year abandonment presumption) does not let us unilaterally invalidate the credit, so confirm whether we owe any dormant-balance reporting/remittance despite the credit never lapsing.]

6.5 If Arrive Golf cancels your Trip. If we cancel your Trip for any reason other than a force-majeure event (Section 11) or your breach, you choose: a full refund of your cash payments, or 100% of your cash payments as trip credit plus priority rebooking assistance onto another Trip; any trip credit you had applied to the Booking is restored to your account on its original terms (Section 6.3). We will notify you as early as possible. [COUNSEL #38 — confirm ArriveGolf-initiated cancellation remedy design, including any minimum-group-size cancellation right and its notice period; align with MA/NY refund duties per Section 6.2.]

6.6 Changes to a Trip. Occasionally we must adjust an itinerary — a course rotation, a restaurant, a schedule. Minor changes do not give rise to a remedy; we will tell you about them. If we make a material change to the Included Services before departure (a significant downgrade of accommodations or the golf program, or a change of Trip dates), we will notify you promptly and you may choose between accepting the change, an alternative we offer, or canceling with the Section 6.5 remedies.

6.7 What cancellation does not reach. Your flights, travel insurance premiums, and anything you purchase from third parties are outside our cancellation tiers — another reason Section 9's insurance recommendation matters.

7. Substitutions & transfers

7.1 Free name substitution to 30 days out. Until 30 days before departure, you may transfer your spot to another eligible adult (18+) at no charge. The Booking — including everything paid on it — carries over to the incoming Traveler; settle any private reimbursement between yourselves.

7.2 How it works. Request the substitution from your account or through the concierge team. The incoming Traveler must register, complete the checkout attestations (Section 3.4), sign the Waiver (Section 10), and provide the traveler details we need for the Trip. The substitution is complete when they do.

7.3 Inside 30 days. We cannot guarantee substitutions within 30 days of departure — manifests, rooming, and Supplier arrangements are locked in. Contact the concierge team and we will tell you honestly what is possible for your Trip.

7.4 Other transfers. Moving your Booking to a different Trip, or other changes beyond a name substitution, are handled case-by-case: contact us, and we will confirm the exact treatment — including any Section 6 consequences — before you decide.

8. Travel documents, health & flights

8.1 Travel documents are your responsibility. You are responsible for carrying a passport that satisfies the Dominican Republic's entry requirements and your carrier's requirements for the full duration of your travel, and for any visas, entry or exit forms, and fees that apply to you. Entry requirements are set by governments and can change without notice — verify them with official sources and your carrier well before departure, and again close to travel. If you are denied boarding or entry because your documents do not comply, that is treated as a cancellation by you under Section 6 as of the departure date.

8.2 Fitness to travel. Trips involve full days of golf, sun, heat, walking and standing, boat and road transfers, and travel in a country where medical infrastructure differs from home. By booking you represent that you are fit to participate in the activities you have signed up for, and you agree to disclose, through the trip intake process, any condition that could affect your safety or require accommodation.

8.3 Requests for accommodations. Tell us early — through intake or the concierge team — about dietary needs, allergies, accessibility needs, or other accommodations. We will make reasonable efforts to arrange accommodations with our Suppliers and will tell you candidly, before it matters, if something material cannot be accommodated at your destination. [COUNSEL #13 — confirm the reasonable-efforts accommodation formulation (and its interaction with accessibility obligations for contracted foreign suppliers).]

8.4 Health information you share (dietary, medical, emergency-contact details) is collected with your consent, used to run your Trip safely, shared with Suppliers only on a minimum-necessary basis, and handled as described in the Privacy Policy.

8.5 Flights — restated. Arrive Golf does not sell, arrange, or charter air transportation (Section 1.3). Book flights only after your Booking is confirmed — and consider refundable fares. If your flight is delayed or canceled, tell the concierge team immediately: we will do what we reasonably can with in-destination logistics (transfers, late arrival), but missed portions of a Trip caused by air travel are not refundable by us, and airline remedies are between you and the airline. [COUNSEL #12]

9. Travel insurance

9.1 Not included — and strongly recommended. Travel insurance is not included in any Trip. We strongly recommend comprehensive travel insurance for every Traveler — including trip cancellation and interruption, medical, and emergency evacuation/repatriation coverage that applies in the Dominican Republic. Section 6's tiers are deliberately generous, but they cannot cover everything (your flights, a mid-trip medical event, an evacuation).

9.2 Who we are — and are not. Arrive Golf is not an insurance company and not a licensed insurance producer. We do not sell insurance, and we cannot evaluate, interpret, or advise on coverage — including whether any policy is right for you. Buying travel insurance is not required to book a Trip. [COUNSEL #44 — final insurance copy: keep this paragraph, the checkout `insurance_ack` attestation, and the Waiver's insurance paragraph verbatim-consistent; keep all three short of solicitation unless and until a registered travel-retailer program under a licensed producer is adopted.]

9.3 Timing matters — buy early. Two features of travel insurance are time-sensitive, and both reward buying within days of your Deposit: - "Cancel for any reason" (CFAR) upgrades and pre-existing-condition benefits are typically available only if you purchase within a short window after your first trip payment — commonly 14 to 21 days, depending on the insurer. - Storms: once a tropical storm or hurricane is named, it is a "foreseeable event" — policies purchased after naming generally will not cover losses from that storm. For a Caribbean trip, the practical rule is simple: buy your policy when you pay your Deposit, not when the forecast turns.

9.4 Acknowledgment. At checkout you will be asked to acknowledge this section (the insurance acknowledgment attestation): that insurance is not included, that it is your responsibility, and that Arrive Golf cannot advise you on it.

10. Liability waiver — a separate signed document

10.1 A condition of participation. Every Traveler must individually sign Arrive Golf's Release of Liability, Waiver of Claims & Assumption of Risk — a separate instrument presented for electronic signature — before traveling. The Waiver is incorporated into these Terms by reference and is a condition of participation in any Trip. If a Traveler does not execute the Waiver, that Traveler may not travel, and the Booking is treated under Section 6.

10.2 When and how it is signed. The Waiver is signed electronically through your account, and Arrive Golf will notify each Traveler when and how to sign — it is currently presented in the traveler's trip checklist, and it must be completed before you travel (Section 10.1). Each adult signs personally (a Group Leader cannot sign for you); Companions sign the Companion variant covering their activities; and if a Trip's activity set materially changes, we may ask you to re-execute the then-current version. We preserve signature evidence (the signed version and its content hash, your typed name, e-signature consent, timestamp, and session details) as described in Section 3.4. [COUNSEL #59 / #34 — waiver activation & placement: the e-signature waiver system is built but dormant and readiness-gated today, so the operative text above is deliberately timing-neutral to match the product as it is. On activation, counsel-recommended placement is execution at or before deposit payment with pre-booking disclosure that a waiver is required (Courbat) — that placement requires the product rewire queued behind this decision (cover memo §4); update this section to the chosen placement when it ships.]

10.3 What the Waiver covers. The Waiver — not these Terms — contains the operative assumption-of-risk, release, medical-consent, and related provisions, including the enumerated inherent risks of golf, boat excursions, ground transportation, hosted alcohol service, and travel in the Dominican Republic. Read it; it is short and honest. [COUNSEL #34 — confirm the standalone signed waiver vs. waiver-in-terms vs. belt-and-suspenders-both architecture, including whether Scott-Dunn-style elements (unknown-claims waiver, medical proxy, supplier-waiver consent) are adopted in the Waiver or here. COUNSEL #26 — ground-transport/common-carrier carve-out in the Waiver vs. reliance on severability. COUNSEL #27 — hosted-alcohol paragraph: assumption-of-risk-only drafting.]

10.4 Consistency. The Waiver's insurance paragraph matches Section 9 of these Terms; where any summary in these Terms differs from the Waiver's operative text, the Waiver governs its own subject matter.

11. Force majeure, named storms & independent suppliers

11.1 Independent Suppliers. Included Services are delivered by independent Suppliers (Section 1.5). Suppliers are not our employees, agents, or joint venturers, and we do not control their day-to-day operations, premises, equipment, or staff. We select Suppliers with care and stand behind our coordination of the Trip; however, to the fullest extent permitted by law, Arrive Golf is not liable for the acts, omissions, or service failures of Suppliers, and your remedies for a Supplier's own service failure lie first against that Supplier. Where a Supplier fails and we can recover funds attributable to your Booking, we will pass through what we recover or re-provision the service. [COUNSEL #38 — independent-supplier disclaimer scope and supplier-failure handling (pass-through vs. re-provision vs. credit); confirm interaction with state seller-of-travel refund duties.]

11.2 Force majeure — definition. "Force Majeure" means an event beyond our (or our Suppliers') reasonable control whose consequences could not have been avoided by reasonable measures, including: weather events (including tropical storms and hurricanes and their effects), natural disasters, epidemics or pandemics and related government measures, government action or travel restrictions, closure of airports or ports, war, civil unrest, terrorism or threat of terrorism, strikes and labor disputes, and failure of utilities or public infrastructure.

11.3 Named storms & hurricane season — the Punta Cana clause. Cap Cana and Punta Cana sit in the Atlantic hurricane belt, and Atlantic hurricane season generally runs June through November. Rather than bury that in a generic clause, here is exactly how we handle it:

• (a) Monitoring and honesty. When the U.S. National Hurricane Center (NHC) names a tropical storm or hurricane whose forecast track or associated watches/warnings affect the Punta Cana region during your Trip dates (a "Named Storm"), we monitor it continuously and proactively keep your group informed — no chasing us for updates.
• (b) If a Named Storm disrupts the Trip before departure. If, because of a Named Storm, we cancel the Trip, or the destination or Included Services become unavailable or unsafe for your Trip dates (for example, the resort closes or authorities restrict travel), you choose: a full refund of your cash payments to us, or a full rebooking onto new dates or another Trip (with trip credit for any difference); any trip credit you had applied is restored to your account on its original terms (Section 6.3). No penalty, no fine print.
• (c) If a Named Storm disrupts the Trip in progress. Safety decisions come first, and our on-the-ground concierge coordinates with Suppliers on shelter, itinerary changes, and early departures. For Included Services that are lost to the storm and not delivered, we will provide a fair remedy — re-provision where possible, and otherwise trip credit (or refund to the extent we recover the corresponding funds from Suppliers).
• (d) What a Named Storm does not do. A forecast alone — without cancellation or unavailability under (b) — does not convert a standard cancellation by you into a storm remedy; Section 6's tiers continue to apply to voluntary cancellations. This is precisely the gap travel insurance exists to fill, and why Section 9.3 says buy it before a storm is named.

[COUNSEL #37 / #38 — LEAD remedy design for this clause: the refund-or-rebooking choice in (b) matches the promise already published on the live `/cancellation` page ("If a named storm or anything on our end disrupts the trip, you choose: a full refund or a full rebooking"), so the terms must not be less generous than the marketing without changing both; counsel to finalize (i) the trigger definition (NHC naming + watch/warning geography vs. objective unavailability tests), (ii) the in-progress remedy in (c) including the recovered-funds qualifier, (iii) the interaction with Section 6 tiers and insurance-timing disclosures, and (iv) whether any cap or supplier-recovery condition applies to (b)'s cash path. No scanned competitor has a named-storm clause; this exceeds peer practice by design.]

11.4 Other Force Majeure events. If a Force Majeure event other than a Named Storm prevents us from delivering the Trip or a material part of it, we will notify you promptly and offer a fair remedy, which may include rescheduling, re-provisioning, trip credit, or a refund of recoverable amounts. [COUNSEL #38 — force-majeure remedy design beyond named storms: confirm the remedy ladder and any refund floor, benchmarked against the generous end of peer practice (replacement-or-full-refund) rather than the credit-only end.]

11.5 No responsibility for your independent arrangements. Force Majeure remedies apply to the land package we sold you. Flights, pre- and post-Trip arrangements, and anything booked outside your Trip remain governed by their own providers' terms.

12. Photo & media

12.1 Optional — always. During Trips, we and our photographers capture photos and video. Whether your likeness may be used is your choice, made through the optional photo & media release at checkout (Section 3.4). Declining does not affect your booking, pricing, or experience in any way.

12.2 What the release covers if you grant it. If you opt in, you grant Arrive Golf a non-exclusive, royalty-free license to use photos and video that include your likeness, captured during your Trip, in (a) the private trip album shared with your group, and (b) Arrive Golf's own marketing (website, email, social channels). We will never sell your likeness to third parties or use it in unrelated endorsements.

12.3 Revocable — prospectively. You may revoke your photo & media consent at any time from your account or by contacting us. Revocation is prospective: we will stop new uses and remove affected media from trip albums and our active marketing within a reasonable time after your request, but revocation does not reach materials already printed or distributed, and in group photos we may satisfy a revocation by cropping, blurring, or removing your likeness rather than deleting the whole image. [COUNSEL #19 — confirm the removal window to commit to, group-photo handling language, and state right-of-publicity conformance (e.g., Cal. Civ. Code §3344; FL §540.08).]

12.4 If you never opt in. We instruct our photographers to work around non-consenting Travelers, and album tooling supports removal requests. Companions make their own choice through their own consent flow.

13. Limitation of liability & disclaimers

13.1 What we promise. We promise to arrange and coordinate your Trip with care and skill, and to deal with you honestly — including under Sections 5, 6, and 11. These Terms do not exclude that.

13.2 Liability cap. To the fullest extent permitted by applicable law, Arrive Golf's total aggregate liability to you arising out of or relating to a Booking or Trip — however arising — will not exceed the total amounts you paid to Arrive Golf for that Booking. [COUNSEL — confirm the cap formulation and any state-law carve-outs required for it to hold in the customer-state mix.]

13.3 No consequential damages. To the fullest extent permitted by applicable law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost opportunities, arising out of or relating to these Terms or a Trip.

13.4 What we never limit. Nothing in these Terms (or the Waiver) excludes or limits liability that cannot be excluded or limited under applicable law — including, where applicable law so provides, liability for gross negligence, willful misconduct, or fraud — and nothing waives non-waivable consumer rights. If a limitation is unenforceable as written in your state, it applies to the fullest extent permitted there (Section 14.6).

13.5 The Dominican Republic — acknowledged. You acknowledge that travel in the Dominican Republic involves conditions that differ from those at home: medical facilities and emergency response may be farther away or of a different standard, road and vehicle standards and driving conditions differ, and safety regulation and building codes differ from U.S. standards. Choosing an international destination means accepting the destination as it is; the Waiver addresses assumption of these risks in full.

13.6 Your responsibility to others (indemnity). You will indemnify Arrive Golf against third-party claims, losses, and reasonable costs to the extent caused by your own willful misconduct, unlawful act, or breach of these Terms — for clarity, this covers harm you cause, and is not an indemnity for Arrive Golf's own negligence. [COUNSEL #28 — confirm consumer-indemnification limits by state and keep the scope guest-caused-harm-only.]

14. Disputes & governing law

[COUNSEL #36 — LEAD DECISION: dispute-resolution architecture. The arbitration variant is drafted in-line below (14.2–14.4): individual arbitration, Connecticut seat, consumer rules, small-claims carve-out, class waiver. The court-venue alternative follows in the bracket at 14.5. Choose one; do not ship both. Peer practice splits (PerryGolf/Premier/A&K arbitrate; Golfbreaks/Scott Dunn use exclusive home venue + class waiver). If arbitration is adopted, add the up-front notice above the assent point per [COUNSEL #35].]

14.1 Talk to us first — 30-day informal resolution. Before either of us starts a formal proceeding, the complaining party will send the other a written notice describing the issue and the relief sought (to us: tom@arrivegolf.com or the Cromwell address above; to you: your account email), and both parties will try in good faith to resolve it within 30 days. Most things are fixed here, faster than any filing.

14.2 Small claims — always available. Either party may bring an individual claim in small claims court in a jurisdiction and within the jurisdictional limits where that court sits, instead of arbitration.

14.3 Binding individual arbitration. Except for small-claims actions under 14.2, any dispute arising out of or relating to these Terms, a Booking, a Trip, or the Waiver will be resolved by final and binding arbitration before a single arbitrator, administered by [the American Arbitration Association under its Consumer Arbitration Rules / administrator and rule set to be selected — COUNSEL #36]. The Federal Arbitration Act governs this section. The seat of arbitration is Connecticut; hearings may proceed by videoconference, or in person as the consumer rules provide at a location reasonably convenient to you. Arbitration fees and fee-shifting follow the consumer rules; we will not seek attorneys' fees from you except as those rules or applicable law allow for frivolous claims. The arbitrator decides all issues except that a court decides the enforceability of the class waiver in 14.4. Judgment on the award may be entered in any court of competent jurisdiction. [Optional, counsel to decide: a 30-day right to opt out of this arbitration agreement by written notice after first acceptance.]

14.4 No class or representative proceedings. Both parties waive any right to litigate or arbitrate claims on a class, collective, consolidated, or representative basis; claims proceed individually. If this waiver is held unenforceable as to a particular claim, that claim (and only that claim) proceeds in court under 14.5's venue, not in arbitration.

14.5 [BRACKETED ALTERNATIVE — court venue instead of arbitration. If counsel selects the venue route, replace 14.2–14.4 with: *"Any dispute arising out of or relating to these Terms, a Booking, a Trip, or the Waiver will be brought exclusively in the state or federal courts sitting in Connecticut, and each party consents to their jurisdiction and waives objections to that venue. Each party waives its right to a jury trial [COUNSEL #31 — jury-waiver enforceability and conspicuousness requirements by state]. Both parties waive class, collective, consolidated, and representative proceedings. Before filing, the 30-day notice-and-cure in 14.1 applies."*]

14.6 Governing law; severability; savings. These Terms and the Waiver are governed by the laws of the State of Connecticut, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 14.3. If any provision is held invalid or unenforceable in a given jurisdiction, it is enforced there to the fullest extent permitted, the remainder stays in force, and the provision remains fully effective everywhere else. [COUNSEL #24 — choice-of-law and forum strategy: CT law is facially defensible (principal place of business) but imports Hanks v. Powder Ridge hostility to recreational negligence releases for the Waiver's release function, and customer home states can override on fundamental-policy grounds regardless of the clause; venue/seat and governing law are separable decisions — confirm the combination.]

14.7 General provisions. These Terms, your Trip itinerary and booking confirmation, the attestations you accept, and the Waiver are the entire agreement for your Booking and supersede prior discussions. We may assign this agreement in connection with a reorganization or sale of the business; you may not assign it except through a Section 7 substitution. Our not enforcing a provision is not a waiver of it. Section headings are for readability. Notices to you go to your account email; notices to us go to the address in Section 14.1. Sections that by their nature survive (including 3.4 recordkeeping, 6, 9, 10, 12.3, 13, and 14) survive cancellation or completion of a Trip.

15. Communications

15.1 Service communications — part of the Trip. When you book, we send transactional and service messages — booking confirmations, payment receipts and reminders, itinerary and trip-logistics updates, safety notices — to the email address and, where you have provided one for trip communications, the phone number on your account. These are part of delivering your Trip, not marketing.

15.2 Marketing — only if you ask for it. Marketing email and marketing texts are sent only with your separate consent, which is never a condition of booking. Marketing email includes our postal address and a working unsubscribe that we honor within 10 business days. For marketing texts: message frequency varies, message and data rates may apply, and consent is not a condition of purchase. [COUNSEL #61 — CAN-SPAM review of the marketing email templates (sender identification, opt-out mechanics, postal address) before the first commercial send.]

15.3 Stopping texts. Reply STOP to any Arrive Golf text to stop texts (or use any reasonable method to tell us); reply HELP for help. We honor revocations within 10 business days, and we may send one final confirmation message of your opt-out. If you opt out of texts while holding an active Booking, essential trip notices continue by email.

15.4 Third-party messaging channels. If we offer WhatsApp or similar channels for trip communications, we message you there only after you opt in on that channel, and you can stop at any time.

15.5 Recording of consent. Communication consents and opt-outs are recorded (with version and timestamp) the same way as Section 3.4 attestations, and the Privacy Policy describes the data handling.

16. Changes to these Terms

16.1 Versioning — visible, always. These Terms carry a version identifier and effective date, displayed at the top of this page. Every change produces a new version; prior versions are preserved.

16.2 Your Booking keeps its version. The version of these Terms you accept at checkout governs that Booking for its life. A later version never retroactively changes the terms of a Booking you already made.

16.3 New versions bind at your next checkout. An updated version applies to you when you next accept it — at your next checkout, as part of the Section 3.4 attestation gate.

16.4 Material changes — notice plus re-acceptance. If we make a material change, we will (a) notify you by email, and (b) present the updated Terms for re-acceptance the next time you sign in. We will not rely on silence or continued browsing as acceptance of a material change.

16.5 Questions. Ask us — through your account, the contact page, or the concierge team. We would rather explain a clause before you book than after.

Arrive Golf, LLC · 1 Southbridge, Cromwell, CT 06416, USA · tom@arrivegolf.com Version v2026-07 counsel draft — effective [ON COUNSEL APPROVAL].