Booking Conditions and Terms of Service

Version: 2026-07.13 Company: Arrive Golf, LLC, 1 Southbridge, Cromwell, Connecticut 06416 Contact: legal@arrivegolf.com

Important: These Booking Conditions contain a binding individual arbitration agreement and class-action waiver in Section 17. You may opt out of arbitration as described in Section 17.7. A separate activity waiver is also required before travel.

Plain-English overview

This overview is provided for convenience. The numbered terms below control.

Arrive Golf sells the land package described for your Trip; it does not sell or arrange your flights. Each adult Traveler accepts these Booking Conditions and signs the applicable Golfer or Companion Participation Agreement personally. The applicable waiver is identified and available to read before payment.

A Deposit confirms your Booking and, for a Signature Hosted Trip, is nonrefundable. The Balance is due on the date shown at checkout. Automatic balance payment is optional. There are no late fees.

Your cancellation options are:

Previously existing Trip Credit applied to the Booking returns to your account on its original terms in every cancellation window. A qualifying replacement Traveler may take your place without an Arrive Golf change fee until 30 days before departure, subject to the requirements below.

A date-flexible package — a Booking where you choose your own arrival and departure dates — instead follows one simpler rule: it is fully refundable until 31 days before your chosen arrival date. If you cancel 30 days or fewer before that arrival date, all cash you paid and any Trip Credit you had applied to the Booking are forfeited, and the Booking cannot be transferred to another Traveler (Section 7.6).

Travel insurance is not included. Arrive Golf strongly recommends purchasing appropriate trip-cancellation, interruption, medical, and evacuation coverage promptly after your first Trip payment.

1.1 The parties

These Booking Conditions and Terms of Service (the “Terms”) are a contract between Arrive Golf, LLC, a Connecticut limited liability company (“Arrive Golf,” “we,” “us,” or “our”), and the adult person who books or registers for a Trip (“you” or a “Traveler”).

A Traveler who participates in golf or golf-cart use during play is a “Golfer.” A Traveler who participates only in the non-golf experience is a “Companion.”

1.2 Defined terms

• “Booking” means your confirmed reservation for a Trip.
• “Booking Confirmation” means the confirmation issued after checkout identifying your Trip, price, payments, package type, and applicable document versions.
• “Booking Documents” means these Terms, your Trip page and itinerary, your Booking Confirmation, the applicable Participation Agreement, and any required destination-specific notices identified at checkout.
• “Deposit” means the initial payment shown at checkout.
• “Balance” means the remaining amount due for your Booking after the Deposit, payments, and applied Trip Credit.
• “Balance Due Date” means the date shown at checkout, in your Booking Confirmation, and in your account.
• “Included Services” means only the accommodations, golf arrangements, in-destination transportation, dining, excursions, concierge services, and other land services expressly listed for your Trip.
• “Participation Agreement” or “Waiver” means the separate Golfer or Companion Participation Agreement applicable to you, including its applicable Destination Schedule.
• “Supplier” means an independent resort, hotel, golf course, restaurant, transportation provider, excursion operator, vessel operator, spa, photographer, or other third party that provides a component of a Trip.
• “Trip” means the Arrive Golf group travel experience identified in your Trip page, itinerary, and Booking Confirmation.
• “Trip Credit” has the meaning in Section 7.4.

1.3 What Arrive Golf sells

Arrive Golf plans, arranges, and coordinates the land package described on your Trip page and in your Booking Confirmation. Only the Included Services expressly identified for your Trip are included. Photographs, examples, sample itineraries, and general destination descriptions are illustrative unless expressly included in your Booking Confirmation.

1.4 Flights are not included

Arrive Golf does not sell, arrange, charter, or control air transportation. You book and pay for flights directly with the airline or travel provider you select. Airline delays, schedule changes, cancellations, baggage issues, and refunds are governed by the airline’s terms and applicable law.

1.5 How the Booking Documents work together

The Booking Documents are intended to operate as one coordinated package:

1. Your Trip page, itinerary, and Booking Confirmation control Trip-specific dates, price, package type, and Included Services. 2. These Terms control booking, payment, cancellation, Trip Credit, Supplier, force-majeure, communication, and dispute matters. 3. The applicable Participation Agreement controls assumption of risk, release of claims, medical coordination authorization, and participation-related obligations. 4. A Destination Schedule supplements the Terms or Participation Agreement to which it is attached. 5. The Privacy Policy is a separate notice describing data practices and does not expand or reduce the commercial or liability terms of the Booking Documents.

A specific provision controls over a general provision on the same subject. No summary changes the operative numbered terms.

1.6 State-specific travel disclosures

Seller-of-travel registrations, financial-protection notices, or other state-specific disclosures required for a particular transaction will be displayed where legally required, including on the applicable Trip page, checkout flow, Booking Confirmation, or advertising. Such notices form part of the Booking Documents. Registration does not constitute government approval or endorsement.

2.1 Adults only

Trips are limited to adults age 18 and older. You must be at least 18 to create an account, book, register, accept these Terms, sign a Participation Agreement, or travel with Arrive Golf.

2.2 Each adult acts personally

Each adult Traveler must personally:

• accept the version of these Terms identified at checkout;
• make the required attestations;
• provide accurate information;
• sign the applicable Participation Agreement; and
• satisfy payment and travel requirements applicable to that Traveler.

No Group Leader, spouse, booking host, Golfer, Companion, or other person may accept or sign for another competent adult.

2.3 Account security and accuracy

You are responsible for safeguarding your credentials and for information submitted through your account or personal invitation link. Notify us promptly if you suspect unauthorized access or discover a material error.

2.4 Capacity and genuine bookings

By booking, you represent that you have legal capacity to contract and are making a genuine travel reservation. We may reject fraudulent, speculative, duplicate, or unauthorized bookings.

3.1 Group Leaders and access codes

A Trip may be organized around a group and accessed through a private code or invitation. A Group Leader helps organize the group but is not Arrive Golf’s agent and cannot alter these Terms, promise refunds, accept documents, or sign for another Traveler.

3.2 Availability and temporary holds

Capacity is limited. A checkout hold is temporary and does not confirm a Booking. Availability may change until checkout is completed and the Deposit is received.

3.3 When a Booking becomes binding

Your Booking is confirmed when:

1. you complete checkout and the required attestations; 2. you receive access to the applicable Participation Agreement identified by version; 3. Arrive Golf receives the Deposit; and 4. Arrive Golf issues a Booking Confirmation.

3.4 Checkout disclosures and evidence

Before payment, the checkout flow will clearly present or link to:

• these Terms and their version;
• the applicable Golfer or Companion Participation Agreement and its version;
• the Trip-specific price, Deposit, Balance, and Balance Due Date;
• the cancellation schedule;
• the travel-insurance acknowledgment;
• any optional automatic-payment authorization;
• any optional photo, media, marketing, or sensitive-data consent; and
• any legally required state-specific notice.

We may preserve the exact text or a cryptographic hash, document versions, timestamp, typed name, acceptance action, IP address, browser or device information, and related transaction evidence. The Privacy Policy describes that processing and retention.

3.5 Pricing errors

If an obvious pricing or system error occurs, we will notify you promptly. You may accept the corrected price or cancel for a full refund of cash paid and restoration of applied Trip Credit. We will not knowingly exploit an obvious error against you, and you may not knowingly exploit one against us.

4.1 Price and currency

Prices are quoted and charged in U.S. dollars. Your Booking Confirmation identifies the price for your package and the Included Services. Government-imposed or Supplier-collected charges payable directly by the Traveler will be disclosed before payment when known and reasonably determinable.

4.2 Deposit

The Deposit is charged at checkout to confirm your Booking and applies toward the Trip price. For a standard Trip Booking (a Signature Hosted Experience), the Deposit is nonrefundable — Arrive Golf commits resort accommodations, tee times, and other services to hold your place as soon as you book. It is not a separate administrative fee. Its treatment upon cancellation is governed by Section 7.

4.3 Balance

The Balance is due by the Balance Due Date. You may pay through your account or personal payment link.

4.4 Optional automatic payment

Automatic balance payment is optional and is not a condition of booking. If you affirmatively opt in, you authorize Arrive Golf, through its payment processor, to store a payment-method token and charge the outstanding Balance on or after the Balance Due Date.

The authorization is limited as follows:

Optional Extras are not charged under this authorization unless you separately review and approve them.

4.5 Merchant of record and card data

Arrive Golf is the merchant of record. A third-party payment processor handles card payments. Full card numbers are entered with and retained by the payment processor, not Arrive Golf. Arrive Golf may retain payment status, amount, dates, processor references, card brand and last four digits, and stored-payment-method tokens.

4.6 Optional Extras

Optional rounds, upgrades, excursions, or other additions are charged only after you review and affirmatively confirm the stated price and terms. Once purchased, an Extra becomes part of your Booking and follows the cancellation treatment disclosed when purchased or, if none is separately disclosed, Section 7.

4.7 Promotional codes

We sometimes issue promotional codes — for example, the Starter’s Welcome, our standing five percent welcome for first-time guests. Unless the offer that brought you a code states otherwise, every promotional code works the same way.

A code discounts the Trip price only. It never discounts optional Extras (Section 4.6), which keep their own stated prices. A code is issued to your email address and redeems only on an account with that address; it has no cash value, cannot be sold or transferred, and one code applies per Booking. A welcome code is available once per guest, and variations of the same email address count as the same guest. The discounted price is computed on our systems and shown to you before you pay (Section 3.4). A code may be combined with Trip Credit (Section 7.4) unless the offer states otherwise; the code applies first. A code with no stated expiration remains valid until it is redeemed or revoked under this Section.

We may decline, revoke, or reverse a code that was obtained or used through fraud, abuse of the one-per-guest rule (for example, mass-created email addresses), or a clear technical error, and may correct a Booking’s price accordingly before travel. If we do, we will tell you what happened and why.

5.1 No late fees

Arrive Golf charges no late fee, interest, or payment penalty.

5.2 Reminders and declined payments

We may send reminders before and after the Balance Due Date. A declined automatic payment does not itself cancel the Booking. You may update the payment method or pay another way.

5.3 Cancellation for continued nonpayment

If the Balance remains unpaid, we will make a reasonable attempt to contact you and provide an opportunity to cure. We may then cancel the Booking. The cancellation is treated under Section 7 based on the date Arrive Golf sends the cancellation notice, unless applicable law requires otherwise.

5.4 Full payment before travel

The Booking must be paid in full before departure. A Traveler with an unpaid Balance may not participate.

Contact us promptly if you believe a charge is incorrect or unauthorized. Nothing in these Terms limits a right that applicable law gives you to dispute a charge. We may provide payment, booking, consent, and signature evidence to the payment processor, card network, card issuer, arbitrator, court, insurer, or professional adviser where reasonably necessary to investigate or defend a dispute.

7.1 How to cancel

Cancel through your account or by contacting Arrive Golf. Cancellation is effective when received by Arrive Golf. Days before departure are whole calendar days measured in U.S. Eastern Time between receipt of cancellation and the scheduled Trip start date; the start date is not counted.

7.2 Cancellation schedule

This schedule applies to a standard Trip Booking (a Signature Hosted Experience). A date-flexible package Booking — one where you choose your own arrival and departure dates — instead follows the single rule in Section 7.6. For a standard Trip Booking, the Deposit is nonrefundable, and the following applies to the cash portion paid to Arrive Golf:

There is no cash-or-credit election, and a standard Trip Booking cancellation does not create new Trip Credit. Arrive Golf commits advance, generally nonrefundable payments to the resort, golf courses, and other suppliers as soon as you book, so the Deposit holds your place and is not returned. Cash refunds are returned to the original payment method unless law or processor limitations require another reasonable method.

7.3 Previously applied Trip Credit

Trip Credit that existed before the canceled Booking and was applied to it is restored to your Trip Credit ledger on its original terms in every cancellation window. It does not convert to cash. The forfeiture applies only to new card payments and the Deposit for that Booking. This Section states the treatment for a standard Trip Booking; for a date-flexible package Booking, Section 7.6 governs whether applied Trip Credit is restored.

7.4 Trip Credit

Trip Credit is a dollar-denominated, noninterest-bearing credit issued by Arrive Golf. Unless a specific promotional credit states otherwise:

• it does not expire while it remains unused;
• it has no dormancy fee;
• it is personal and may not be sold;
• it may be used toward a future Arrive Golf Trip;
• it is not redeemable for cash except where required by law; and
• it remains subject to verification and any lawful fraud-prevention controls.

Trip Credit does not expire while it remains unused. Once Trip Credit is applied to a Booking, it is subject to the cancellation terms applicable to that Booking — including, for a date-flexible package Booking, the forfeiture in Section 7.6.

Arrive Golf retains the minimum identity and ledger records needed to honor outstanding Trip Credit even if you request account deletion. The Privacy Policy explains this limited retention. You may ask to abandon an outstanding credit in writing, but that election is irrevocable once processed.

7.5 Events not covered by the cancellation schedule

Unless Arrive Golf cancels or materially changes the Trip under Sections 13 or 15, no additional refund or credit is due for:

• flight delay or cancellation;
• illness, injury, or personal emergency;
• failure to obtain documents or entry permission;
• voluntary late arrival or early departure;
• unused rounds, nights, meals, transportation, or other inclusions;
• weather affecting your independent travel; or
• services you decline or cannot use for personal reasons.

Inclement weather and golf-course rain checks. Each golf course independently establishes and administers its own inclement-weather and rain-check policy. Arrive Golf does not control whether a course remains open, suspends play, shortens a round, or issues a rain check. You are responsible for asking the golf shop about the course's rain-check policy when you check in, and if play is interrupted or canceled because of weather, for requesting and obtaining any available rain check or documentation directly from the golf shop before you leave the course that day. Arrive Golf does not issue refunds or credits for golf affected by weather and cannot request, negotiate, or obtain a rain check on your behalf. Any rain check issued is subject exclusively to the issuing course's terms, including its expiration date, availability, transferability, restrictions, and any applicable price difference. We strongly recommend that you review the day's weather conditions and the course's rain-check policy before beginning play.

7.6 Date-flexible package Bookings

A date-flexible package Booking is a Booking on a Trip that Arrive Golf offers as a date-flexible package, where you choose your own arrival and departure dates rather than fixed Trip dates. For a date-flexible package Booking, this Section 7.6 replaces the Section 7.2 cancellation schedule, governs the treatment of applied Trip Credit in place of Section 7.3, and controls instead of the Section 8 substitution right.

Cancellation timing is counted in whole calendar days, in U.S. Eastern Time, between when Arrive Golf receives your cancellation and the arrival date you chose (the arrival date itself is not counted).

Trip Credit applied to a date-flexible package Booking is never refunded as cash. A date-flexible package Booking is not eligible for name substitution at any time (Section 8 does not apply to it). As with any Booking, the events listed in Section 7.5 — including flight delay, illness, and personal emergency — are not refundable, which is why Arrive Golf strongly recommends travel insurance (Section 11).

These are among the reasons Arrive Golf strongly recommends travel insurance.

A date-flexible package Booking is not eligible for name substitution under Sections 8.1–8.2; its cancellation is governed by Section 7.6.

8.1 Substitution through 30 days before departure

Until 30 days before departure, you may request substitution of another eligible adult without an Arrive Golf change fee, provided:

• the replacement accepts the same package category unless Arrive Golf approves a change;
• Supplier, rooming, manifest, and capacity requirements can be satisfied;
• the replacement completes registration, payment arrangements, attestations, and the applicable Participation Agreement; and
• any increased Supplier or government charge caused by the substitution is paid.

Private reimbursement between outgoing and incoming Travelers is their responsibility.

8.2 Within 30 days

Within 30 days, substitution is best-efforts only and may be denied or conditioned on actual Supplier, manifest, government, or operational requirements.

8.3 Other transfers

A move to a different Trip or package is not an automatic substitution and requires written approval. We will disclose the financial treatment before you commit to the change.

9.1 Traveler responsibility

You are responsible for passports, visas, entry or exit forms, permits, vaccinations or health documentation, and all carrier and government requirements applicable to you. Requirements can change. Verify them through official government and carrier sources when booking and again before departure.

9.2 Denied boarding or entry

If you are denied boarding or entry because your documents or eligibility do not satisfy applicable requirements, the event is treated as a cancellation by you on that date.

9.3 Flights and independent arrangements

Book flights only after receiving your Booking Confirmation. Arrive Golf will make reasonable efforts to adjust in-destination logistics after a flight disruption, but cannot guarantee recovery of missed services and is not responsible for airline obligations.

10.1 Fitness and personal judgment

You are responsible for deciding whether a Trip and each activity are appropriate for your physical condition, skills, experience, and circumstances. The Participation Agreement contains the applicable risk disclosures.

10.2 Accommodation requests

Tell us as early as possible about dietary, allergy, mobility, accessibility, or other accommodation needs. We will make reasonable efforts to work with Suppliers but cannot guarantee an accommodation that a Supplier cannot safely or reasonably provide.

10.3 Voluntary health disclosures and safety consequences

Providing sensitive health information is voluntary and requires the consent described in the Privacy Policy. However, if information is reasonably necessary to evaluate a requested accommodation or to participate safely in a particular activity, choosing not to provide it may mean that Arrive Golf or the Supplier cannot provide the accommodation or may limit or decline participation in that activity. We will not use sensitive information for unrelated purposes.

11.1 Not included

Travel insurance is not included. Arrive Golf is not an insurer or licensed insurance producer and does not sell, interpret, compare, or recommend a specific policy.

11.2 Strong recommendation

We strongly recommend coverage appropriate to the total cost and destination of your travel, including as appropriate:

• trip cancellation and interruption;
• medical treatment abroad;
• emergency evacuation and repatriation;
• baggage and equipment;
• travel delay; and
• optional cancel-for-any-reason coverage.

Coverage, exclusions, time-sensitive purchase requirements, and treatment of preexisting conditions vary. Read the policy and consult a licensed insurance professional when needed.

11.3 Timing

Some benefits must be purchased shortly after the first Trip payment, and weather-related coverage may be unavailable after an event becomes known or named. Consider insurance when paying the Deposit, not only when a concern emerges.

12.1 Available before booking

The applicable Participation Agreement is identified by title and version and made available to read before payment. Your Booking Confirmation records the version made available at checkout.

12.2 Signature required before participation

Each Traveler must sign the applicable Participation Agreement personally by the deadline communicated by Arrive Golf and before participating in the Trip. A Companion must sign the Companion agreement. Anyone who will play golf or use a golf cart during play must sign the Golfer agreement.

12.3 Failure to sign

If you do not sign the Participation Agreement that was made available at checkout, Arrive Golf may cancel your Booking and apply Section 7 based on the cancellation date.

12.4 Material changes after booking

If Arrive Golf materially changes the planned activity set or asks you to sign a materially different Participation Agreement after booking, we will provide the new version in advance. You may:

1. accept and sign it; 2. decline the added or changed activity where reasonably separable; or 3. if the change is material to the Trip and cannot reasonably be separated, cancel and receive the remedies in Section 13.2.

A formatting, clarification, contact-information, or legally required savings change that does not materially reduce your rights or expand released claims is not a material change.

13.1 Minor changes

Reasonable substitutions in course rotation, tee time, restaurant, schedule, transportation sequence, or comparable Supplier do not create a right to cancel without applying Section 7. We will communicate meaningful changes.

13.2 Material change before departure

If before departure Arrive Golf makes a material change to the Trip dates, materially downgrades accommodations, removes a substantial part of the golf or Companion program without a reasonably comparable replacement, or imposes a material new Participation Agreement under Section 12.4, you may choose:

• the changed Trip;
• a reasonably comparable alternative we offer; or
• cancellation with a full refund of cash paid and restoration of applied Trip Credit.

13.3 Arrive Golf cancellation other than Force Majeure or breach

If Arrive Golf cancels the Trip for a reason other than Force Majeure, Named Storm, earthquake treatment under a Destination Schedule, or your material breach, you may choose:

• a full refund of cash paid; or
• 100% of cash paid as Trip Credit with priority rebooking assistance.

Applied Trip Credit is restored on its original terms.

14.1 Independent businesses

Suppliers are independent businesses, not Arrive Golf employees, partners, or joint venturers. Arrive Golf does not own or control their day-to-day operations, staff, premises, vehicles, vessels, equipment, or professional judgment.

14.2 Arrive Golf’s responsibility

Arrive Golf remains responsible for its own promises and for exercising reasonable care in the selection and coordination of Suppliers to the extent applicable law imposes that duty. To the fullest extent permitted by law, Arrive Golf is not responsible for a Supplier’s independent acts or omissions.

14.3 Supplier terms and waivers

A Supplier may impose lawful safety rules, conditions, or a separate waiver for an optional activity. We will disclose material known conditions in advance where reasonably possible. A Supplier document does not release Arrive Golf from Arrive Golf’s own nonwaivable duties.

14.4 Supplier service failure

If a Supplier fails to provide an Included Service, Arrive Golf will reasonably attempt to re-provision it. If that is not feasible, we will provide a fair remedy based on the nature of the service and amounts actually recovered or avoided, subject to Sections 15 and 18. Where a Supplier's failure before departure also amounts to a material change to the Trip, the remedies in Section 13.2 remain available to you.

15.1 Force Majeure

“Force Majeure” means an event beyond the reasonable control of Arrive Golf or the affected Suppliers whose consequences could not reasonably be avoided or overcome, including severe weather, natural disaster, epidemic or pandemic, government action, border or travel restriction, airport or port closure, war, terrorism, civil unrest, strike, utility failure, or material infrastructure failure.

15.2 Named Storm

A “Named Storm” is a tropical cyclone, tropical storm, hurricane, or regional equivalent named by the competent governmental meteorological authority, or subject to an official watch or warning affecting the destination during the Trip dates. The applicable Destination Schedule identifies relevant seasonal conditions and authorities.

15.3 Named Storm before departure

If a Named Storm causes Arrive Golf to cancel the Trip, or causes the destination or a material part of the Included Services to become unavailable or unsafe for the Trip dates, you may choose:

• a full refund of cash paid; or
• full rebooking value for cash paid toward new dates or another Trip.

Applied Trip Credit is restored on its original terms.

15.4 Named Storm during the Trip

Safety comes first. Arrive Golf will coordinate reasonably with Suppliers concerning shelter, itinerary changes, or early departure. For material Included Services not delivered because of the storm, Arrive Golf will re-provision where reasonably possible and otherwise provide Trip Credit or a cash refund to the extent Arrive Golf recovers or avoids the corresponding Supplier cost.

15.5 Voluntary cancellation based on a forecast

A forecast, advisory, or changed comfort level does not by itself trigger Section 15.3 if the Trip remains reasonably available and Arrive Golf has not canceled it. A voluntary cancellation remains governed by Section 7.

15.6 Other Force Majeure events

If another Force Majeure event prevents the Trip or a material part of it, Arrive Golf may reschedule, re-provision, issue Trip Credit, or refund recoverable amounts, depending on the circumstances and Supplier recovery. Any nonwaivable rights under applicable law remain unaffected.

15.7 Independent arrangements

Force-Majeure remedies apply only to amounts paid to Arrive Golf for the land package. Flights, insurance premiums, and independent arrangements remain governed by their providers.

16.1 Conduct standard

You agree to act lawfully and respectfully and follow reasonable safety and venue rules. Prohibited conduct includes violence, threats, harassment, significant intoxication creating risk, illegal drugs, weapons prohibited by destination law, deliberate property damage, and conduct that materially endangers or disrupts others.

16.2 Removal

Arrive Golf may decline or end participation when reasonably necessary for safety, legal compliance, or prevention of material disruption. Except where law requires otherwise, financial treatment is determined under Section 7 as of the removal date, and the Traveler is responsible for costs of early departure caused by the Traveler’s conduct.

16.3 Third-party claims caused by serious misconduct

You will indemnify Arrive Golf against a third-party claim, loss, or reasonable defense cost only to the extent caused by your willful misconduct, gross negligence, unlawful act, or material breach of a safety obligation in the Booking Documents. This does not require you to indemnify Arrive Golf for Arrive Golf’s own negligence or other fault.

17.1 Informal resolution

Before filing a formal claim, the complaining party must send a written notice describing the facts and requested relief. Notices to Arrive Golf may be sent to legal@arrivegolf.com and 1 Southbridge, Cromwell, CT 06416. The parties will attempt in good faith to resolve the dispute for 30 days. A party may seek urgent injunctive relief when reasonably necessary to prevent imminent harm.

17.2 Small claims court

Either party may bring an eligible individual claim in small claims court instead of arbitration.

17.3 Binding individual arbitration

Except for an eligible small-claims action or a valid arbitration opt-out, any dispute arising out of or relating to a Booking, Trip, these Terms, or a Participation Agreement will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and Consumer Due Process Protocol then in effect. The Federal Arbitration Act governs this arbitration provision.

A single neutral arbitrator will decide the dispute. Hearings may proceed virtually. If an in-person hearing is required, it will occur at a location reasonably convenient to the Traveler as provided by the AAA rules or applicable law. The legal seat is Connecticut to the extent permitted by applicable law.

Consumer fees and business fees are allocated under the AAA Consumer Arbitration Rules. Arrive Golf will not seek attorneys’ fees from a Traveler unless applicable law and the AAA rules permit them for a frivolous or bad-faith claim.

17.4 No class or representative proceedings

To the fullest extent permitted by law, disputes proceed only on an individual basis. Neither party may bring or participate in a class, collective, coordinated, consolidated, private-attorney-general, or representative proceeding. If this waiver is unenforceable as to a particular claim, that claim proceeds in court and is severed from any arbitrable claims.

17.5 Court proceedings and jury waiver

A claim that is not subject to arbitration may be brought in a state or federal court with lawful jurisdiction in Connecticut, except where applicable consumer law permits or requires another venue. To the fullest extent permitted by law, each party waives trial by jury for a court claim, other than a small-claims action.

17.6 Governing law

Connecticut law governs the Booking Documents without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration. Mandatory consumer protections of another jurisdiction apply where they cannot lawfully be displaced.

17.7 Thirty-day arbitration opt-out

You may opt out of Section 17.3 (binding individual arbitration) by sending a personally signed notice to legal@arrivegolf.com within 30 days after first accepting these Terms. Opting out returns you to court but does not remove the class and representative action waiver in Section 17.4. An email sent from the email address associated with your account that states your full legal name, your Booking if known, and a clear statement that you opt out of arbitration is a personally signed notice for this purpose. Opting out does not affect your Booking or any other term. An opt-out applies only to the person who timely submits it.

18.1 Arrive Golf’s standard

Arrive Golf will arrange and coordinate the Trip with reasonable care and skill and will honor the express remedies in these Terms.

18.2 Economic-loss cap

For a claim not involving personal injury, illness, death, fraud, willful misconduct, gross negligence, recklessness, or another liability that cannot lawfully be limited, Arrive Golf’s total aggregate liability arising from a Booking will not exceed the cash amount paid to Arrive Golf for that Booking.

18.3 Consequential damages

To the fullest extent permitted by law, neither party is liable for indirect, special, incidental, exemplary, punitive, or consequential damages, or lost profits or opportunities, except to the extent such damages cannot lawfully be excluded.

18.4 Nonwaivable rights and aligned carve-outs

Nothing in the Booking Documents releases, excludes, limits, or requires indemnification for liability arising from gross negligence, recklessness, willful or intentional misconduct, fraud, or any right or liability that applicable law does not permit to be waived or limited. The same carve-outs apply throughout the Booking Documents.

18.5 Participation risks

The applicable Participation Agreement—not this Section—contains the operative assumption-of-risk and release provisions for personal injury, illness, death, and property loss related to participation.

19.1 Optional photo and media release

Permission to use your identifiable image is optional and separate from booking. Declining does not change price or participation. The exact consent presented to you controls the permitted uses.

19.2 Revocation

You may revoke media consent prospectively. We will stop new uses and make reasonable efforts to remove your identifiable image from channels we control. Revocation does not require recall of materials already printed, lawfully distributed, or outside our reasonable control. Group photographs may be cropped, blurred, or removed as appropriate.

19.3 Feedback and testimonial permission

Private feedback remains private unless you separately authorize publication. Any testimonial permission will identify the channels and attribution format. Permission is revocable prospectively, and we will not materially alter the meaning of your words.

20.1 Service communications

Booking confirmations, receipts, payment notices, itinerary updates, safety communications, and other service messages are part of providing the Trip. Email is the primary service channel.

20.2 Text and messaging consent

Where consent is required by law, automated or recurring texts are sent only after the applicable consent. Marketing consent is not a condition of purchase. Message frequency varies and carrier rates may apply.

20.3 Opt-out

Reply STOP to a text or use any other reasonable method to revoke consent. We will honor revocation as soon as practicable and no later than required by law. We may send one nonmarketing confirmation of the opt-out. Essential service information may continue by email.

20.4 Marketing email

Marketing email is sent only as permitted by law, identifies Arrive Golf, includes our postal address, and provides a working unsubscribe mechanism. We honor unsubscribe requests within 10 business days and ordinarily much sooner.

An email that delivers something you specifically requested — for example, a promotional code you asked for through a form on our Site — is sent as a requested message and carries the same postal address and unsubscribe mechanism regardless.

You consent to use electronic records and signatures for the Booking Documents and transaction notices. You may download or print documents before accepting them and may request a copy later. Your electronic action, including checking an agreement box or typing your name and selecting a signing control, is intended as your signature or acceptance when the screen clearly states that effect.

If you withdraw consent to electronic records before completing a required signature, contact us for available alternatives. Withdrawal does not invalidate records already completed.

22.1 Version for your Booking

The version accepted at checkout governs that Booking. A later version does not retroactively change it unless you affirmatively accept the new version or applicable law requires the change.

22.2 Material changes

We will provide advance notice of material changes and obtain reacceptance where legally required. Section 12.4 governs a materially changed Participation Agreement or activity set.

22.3 Archived versions

We preserve prior versions and will provide the version applicable to your Booking on request.

23.1 Entire agreement

The Booking Documents are the complete agreement concerning the Booking and supersede prior discussions on the same subject. Fraud and rights that cannot be waived are not excluded.

23.2 Assignment

You may assign a Booking only through Section 8. Arrive Golf may assign the Booking Documents in connection with a merger, reorganization, financing, or sale of substantially all relevant assets, provided the assignee assumes Arrive Golf’s obligations.

23.3 Severability and reformation

Each provision is intended to operate to the maximum lawful extent. If a provision is invalid or unenforceable, it will be narrowed or severed as necessary without invalidating the remainder.

23.4 No waiver

Failure to enforce a provision is not a waiver. A waiver must be clear and applies only to the specific instance.

23.5 Survival

Provisions that by their nature should survive do so, including payment records, Trip Credit, cancellation treatment, consent evidence, liability allocation, dispute resolution, privacy-related recordkeeping, and electronic-signature evidence.

This Schedule supplements the Terms for a Trip whose Booking Confirmation identifies the Dominican Republic.

A.1 Entry requirements and official information

Travelers must verify current passport, entry, customs, health, and carrier requirements through official Dominican Republic, U.S. government, and airline sources. Requirements may change after booking.

A.2 Taxes and destination charges

The Trip page and checkout will identify mandatory charges known to Arrive Golf that are payable directly by the Traveler. Government or Supplier charges may change. Arrive Golf will communicate a material new mandatory charge after booking when reasonably known.

A.3 Tropical weather

Cap Cana and Punta Cana are exposed to Atlantic tropical weather, with the greatest seasonal risk generally occurring during the Atlantic hurricane season. The U.S. National Hurricane Center and competent Dominican authorities are relevant sources for Section 15.

A.4 Destination conditions

Medical facilities, emergency response, road practices, building standards, water activities, food and water conditions, and local law may differ from those in the United States. The Participation Agreement contains detailed risk disclosures.

A.5 Advisories

Travelers should review the current U.S. Department of State destination information and travel advisory, enroll in STEP when appropriate, and follow local authorities and Arrive Golf safety communications. An advisory change alone does not trigger a refund if the Trip remains reasonably available; Sections 7, 13, and 15 govern.

This Schedule supplements the Terms for a Trip whose Booking Confirmation identifies Mexico. A Trip may include services in both Jalisco and neighboring Nayarit.

B.1 Entry requirements and official information

Travelers must verify current passport, entry, customs, immigration, health, and carrier requirements through official Mexican, U.S. government, and airline sources.

B.2 Taxes and destination charges

The Trip page and checkout will identify mandatory charges known to Arrive Golf that are payable directly by the Traveler. Government or Supplier charges may change. Arrive Golf will communicate a material new mandatory charge after booking when reasonably known.

B.3 Pacific tropical weather

Puerto Vallarta is exposed to Eastern North Pacific tropical weather. The season generally begins earlier than the Atlantic season. The U.S. National Hurricane Center, Mexico’s Servicio Meteorológico Nacional, and competent civil-protection authorities are relevant sources for Section 15.

B.4 Earthquake treatment

Mexico’s Pacific coast is seismically active. If an earthquake or its effects cause Arrive Golf to cancel the Trip before departure, or make the destination or a material part of the Included Services unavailable or unsafe for the Trip dates, Arrive Golf will apply the same predeparture remedy as Section 15.3. Mid-Trip loss is handled under Section 15.4.

B.5 Local law and prohibited items

Travelers are subject to Mexican law. Do not bring firearms, ammunition, magazines, controlled substances, or restricted medication into Mexico without confirming lawful authorization through official sources. A single forgotten round of ammunition can create serious criminal consequences. Carry lawful prescription medication in original labeled containers with supporting documentation where appropriate.

B.6 Advisories and security

Review the current U.S. Department of State advisory for Mexico and the specific states visited. Conditions and government restrictions may differ by state and change without notice. Use Arrive Golf-arranged, resort-arranged, or another reputable transportation provider; follow local authorities, the resort, and Arrive Golf safety instructions.

An advisory-level change alone does not trigger a refund if the Trip remains reasonably available. Sections 7, 13, and 15 govern.

B.7 Medical and practical conditions

Private medical providers may require proof of insurance, a payment guarantee, or advance payment. Definitive care may require transfer or evacuation. Travelers should carry suitable medical and evacuation coverage and use bottled or properly purified drinking water.

End of Arrive Golf Booking Conditions — Version 2026-07.13